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Privacy Policy

Privacy Policy

This Privacy Policy explains how Bloom Luxe processes personal data in connection with its website, consultations, quotes, bookings, delivery coordination, and event floristry services in Colombia.

Terms of Service Contact
Use of information
Handled under this policy framework
User rights
Requests and access options are described below
Support channel
Contact
01

How We Use Data

We use personal data to respond to inquiries, schedule consultations, prepare custom quotes, confirm deposits and event dates, coordinate design details, arrange delivery and setup, process payments, maintain records, improve site performance, and comply with legal and accounting requirements. We may also use limited technical data to secure the website and diagnose operational issues.

Processing is limited to the business purposes described below and to compatible legal obligations.
02

Service Providers and Partners

We may share personal data with service providers that support website hosting, communications, payment processing, bookkeeping, delivery coordination, and similar operational tasks. These parties may process data only for the services they provide to us and are expected to handle it under appropriate confidentiality and security obligations.

Operational partners receive only the information needed to perform their assigned function.
03

Legal Disclosures

We may disclose personal data when required to comply with law, a court order, or a lawful request from public authorities. We may also share information where necessary to establish, exercise, or defend legal claims, or to protect the rights, property, or safety of Bloom Luxe, our customers, or others.

Legal disclosures are limited to what is necessary for compliance or protection of legitimate interests.

Subject to legal limits, individuals may request access to their data, correction of inaccurate information, deletion of data that is no longer needed, or objection to certain processing. Where consent is used, it may be withdrawn for future processing.

Available rights may vary according to the applicable law and the type of data involved.

To exercise a privacy right, a person should provide enough information for us to identify the relevant record and assess the request. We may ask for additional details where needed to verify identity or understand the scope of the request.

Requests are reviewed before action is taken to confirm identity and protect against unauthorized disclosure.

We keep personal data only for as long as needed to manage inquiries, prepare and complete services, maintain business records, resolve disputes, and meet legal obligations. When data is no longer needed, we delete it or anonymize it where feasible.

Retention depends on the reason the data was collected and any legal or accounting duty that applies.

When we make material changes, we will update the policy text on the website and, where appropriate, provide a notice through the site or another reasonable channel. The date of the latest revision should be reviewed periodically.

This policy may be revised to reflect changes in our practices, services, or legal obligations.
Data category

Personal Data We Collect

We may collect identification and contact details, event and design preferences, consultation notes, quote and booking information, payment-related records, delivery and setup details, and communications sent through the website or by other direct channels. We may also collect technical data such as device information, browser type, log data, and basic usage records when the site is accessed.

The categories of data collected depend on the service requested and the stage of the customer process.
Collection source

Sources of Personal Data

We receive data when users make an initial inquiry, request a design consultation, ask for a custom quote, confirm a date with a deposit, or provide final event details. We may also obtain information from payment processing, delivery coordination, and website logs or cookies used to operate the site and understand basic usage.

Information comes from direct submissions, service interactions, and limited technical records generated by the site.
Cookie type

Types of Cookies

We may use essential cookies to support site functionality, preference cookies to remember basic settings, and analytics cookies to understand how the site is used. Cookies may be session-based or persistent depending on their purpose.

Cookie use is limited to operational and measurement purposes appropriate for a small service website.
User control

Cookie Controls

We use standard cookie controls for site operation and basic analytics. Users may manage cookies through their browser settings, including blocking some or all cookies, but certain site functions may not work properly if essential cookies are disabled.

Browser settings can be used to limit or remove non-essential cookies.

Contact Information

Privacy email
[email protected]
Privacy phone
+57 321 5770166
Mailing address
Carrera 7 32-35, La Toscana Soacha
Privacy inquiries
Use the contact details below for questions about this policy or the handling of personal data.
Contact Page